Complaints Procedure

At MFHEA, we are committed to providing the highest quality of service and equality of treatment to our customers. We encourage you to let us know, as soon as possible, whenever our service does not meet your expectations so we may promptly verify your concerns. The MFHEA welcomes concerns and constructive complaints as valuable feedback that will help make improvements to service provided.

This complaints procedure is intended to address grievances relating to any administrative service provided by the MFHEA and its staff, such as:

1. Negligence; or
2. Undue delay; or
3. Unbecoming behaviour

Read complaints procedure here.