Malta Further and Higher Education Authority (MFHEA)
Client Service Charter

The Malta Further and Higher Education Authority (MFHEA) is committed to fostering excellence in further and higher education through comprehensive licensing, accreditation, quality assurance, and the recognition of qualifications within the Malta Qualifications Framework. This Charter outlines the standards of service that clients can expect when engaging with the Authority, including communication procedures, response times, and accessibility provisions.

For a detailed overview of our client service framework and engagement protocols, please refer to the full document.